This project was a revelation in the healthcare market and enabled patients to take control of their healthcare records. Tracking health related issues and logging new symptoms needed to be reworked to help make it simpler and easier to understand. 

The product had already gone through a start-up cycle of funding and had been developed as a proof of concept with comprehensive data. This enabled the product to gain buy in from 3rd party vendors of health and lifestyle products which could provide a wider ecosystem. 

The product had organically grown and lacked a cohesive approach to the user experience and design language that was being used throughout. I was asked to evaluate the existing landscape of the product and help create an experience that could enhance the breadth of the services on offer.

Define

Wireframe showing the restructured main navigation sections

The main navigation had a flat structure that was dispersed across a wide band of sections, consolidating these into 6 core areas allowed for the content to be ordered logically.

The main sections reflected the core functions of the product offering and consisted of the following:

• My health - Overview of your health data with customisable dashboard
• Health Record - A visual timeline of your recorded health data
• Trackers - Health related trackers and 3rd party product integrations
• Charts - Indepth views of health releated tracking data
• Community - Support and chat groups for symtomatic problems and patient support
• Viewer - Patient records shared with healthcare professionals

Left: The onboarding flow of the product was simplified and streamlined to allow users to dive straight into using and exploring the application. Additional onboarding features were presented in context at relevant points in the set up journey. 

Right: Once the initial profile is set up, prompts for progressing your healthcare journey are presented, furthering the onboarding experience and guiding you through the process of adding product features.

One of the main issues from previous user feedback was that the wealth of information needed in the setup of the product created a barrier to entry, leaving a feeling of being overwhelmed. 

To help alleviate this and present users with an immediate sense of gratification, we simplified the onboarding and used a stepped approach to help break this up into more manageable pieces. By only asking for basic information in the first step it meant that we could present relevant content quicker and present further onboarding steps in context to the requirements.

Left: Adding a new symptom or condition would log this for the patient to either track over time or add to your healthcare timeline.

Right: The timeline view of the patient healthcare record allowed for easy browsing of a patients history, depending on what had been logged. This would also show records relating to appointments needed, medication details and immunisations. An of the conditions or symptoms tracked would feed into the charts allowing for condiiton and symptom tracking over time.  

The unique offering of the product was being able to control your own health records and manage symptoms, conditions and ongoing care.

Patients could add conditions, edit and manage the history of their health record and track progress or changes over time. Another aspect was that certain sections of the health record could be shared with healthcare professionals based on the information they needed access to. (This was managed by the patient)

Trackers are able to show and track data over time, or display specific data items based on the type of tracker used. Lab test trackers show the most important data sets, with links to full shared resports from specialists or healthcare professionals.

The trackers are one of the products USP's which allowed for the creation of custom data sets which could track either a condition over time, or provide a snapshot of your health to associate with shared healthcare records.

Trackers can target a particular healthcare aspect or be provided by a 3rd party integration, for example a weight tracker provided by Withings plotting data from a set of weighing scales. As the product was aimed at providing a link between patients and healthcare professionals, the types of trackers on offer went beyond those of lifestyle health apps, providing in depth data from medical trackers and test results too.

Design

With the definition of the user experience and the testing of the wireframes (shown above), we integrated some of the key colour updates from the styleguide and mirrored some of the simplicity in these through to the design stage.

The homepage was redesigned to highlight the main USP's of the product and introduce some of the iconography that would be associated with each of the sections and trackers thorughout the product.

A selection of trackers and iconography used in the design language. The iconography set created covered 96 tracker types, some of which were reused if the tracker was part of a set of similar data types. 

The health record included all patient events, conditions and tracked symptoms over time, giving a comprehensive overview of patient health.